Your satisfaction as a member is our priority. 100cic provides a wide range of self-control tools and support resources so you can enjoy a healthy, safe, and fully controlled wagering experience.
Responsible gaming means betting within your means — in terms of time, money, and emotions. At 100cic, we believe that gambling should be an enjoyable form of entertainment, not a source of stress or financial hardship.
Many people in Malaysia enjoy various types of online games without any issues. However, for a small number of users, gambling activity can become a habit that is difficult to control. This is why 100cic takes a proactive approach to promoting responsible gaming among all our members.
We have developed a comprehensive support framework that includes in-platform self-control tools, awareness programs, and referral channels to mental health professionals when needed. Our goal is to ensure every gaming session remains positive and enjoyable.
Gambling is entertainment — not a way to solve financial problems or generate a steady income. Only use disposable money you can afford to lose, and never bet when you are stressed or emotionally unstable.
100cic is committed to providing a safe and responsible gaming environment for all our members.
We offer a range of tools you can use directly within your account to help you play in a more controlled way.
Set a daily, weekly, or monthly deposit limit according to your means. Once the limit is set, our system will automatically block any deposit that exceeds that amount without exception.
Set how long each gaming session lasts. After the specified period, you will receive a reminder notification or the session will be automatically ended to prevent excessive play.
If you feel you need a short break, use the Temporary Break feature to block access to your account for 24 hours, 7 days, or 30 days. You can resume playing once the break period ends.
For long-term protection, you may apply for self-exclusion for 6 months, 1 year, or permanently. During this period, your account will be fully closed and you will not be able to open a new account.
Set the maximum loss amount you are willing to sustain in a day, week, or month. When this limit is reached, the system will automatically halt all gambling activity for that period.
Opt out of receiving any promotional emails, bonus offers, or notifications that may encourage you to play more. This control gives you peace of mind in managing your gambling habits.
It is important to recognise the early signs that gambling activity may be starting to affect your life. Here are some warning signs that deserve serious attention:
Answer these questions honestly. If you answer "yes" to three or more, consider seeking professional help.
Have you ever wagered longer than you originally planned?
Have you ever tried to stop wagering but failed to do so?
Do you find yourself thinking about wagering even while going about your daily activities?
Do you use wagering as a way to escape problems or negative feelings?
Do you need to wager larger amounts to get the same level of satisfaction?
Have you ever felt anxious, guilty, or stressed after a wagering session?
If you or someone you know needs support, contact the 100cic support team via 24/7 live chat. We are ready to help you access self-control tools or refer you to the right professional.
Getting support at 100cic is simple, confidential, and completely judgement-free. Follow these steps:
Access your 100cic account and go to your account settings or user profile section.
Look for the dedicated "Responsible Gaming" tab or section in your account settings menu.
Choose the tool you need — deposit limits, time limits, a temporary break, or self-exclusion.
Settings will take effect immediately or within the specified period. You will receive a confirmation by email.
If you need additional assistance, our support team is available 24/7 via live chat within the platform.
In addition to 100cic's built-in tools, you can also use the following recommended external support resources to help yourself or a loved one:
Speak with a certified counselor who specializes in addiction and behavioral issues. Sessions are confidential and non-judgmental.
Involve a trusted family member in your recovery journey. Support from loved ones is one of the most important factors for success.
Use spending and screen time monitoring apps to get a clear picture of your daily usage patterns.
Record every gambling session including amounts, time, and emotions. This helps you identify patterns and negative triggers.
Replace wagering time with healthy activities such as sports, reading, or spending time with family and friends.
Get financial planning advice to help you set a budget, manage debt, and restore financial stability.
We don't just talk about it — these are real actions we take every day to protect our members.
Our two-stage KYC process ensures that only individuals aged 18 and above can register and play on our platform.
All our support staff receive specialised training to identify and assist members showing signs of problem gambling.
Our system actively monitors suspicious play patterns and proactively reaches out to members if there are signs of concern.
Once a limit is set, it cannot be increased immediately. A mandatory waiting period is enforced to protect your decision.
All self-control requests are processed immediately and permanently recorded in our system. Any attempt to bypass self-imposed limits will be automatically rejected without exception, including requests made through standard customer support channels.
All interactions related to responsible gaming are fully confidential. Information you share with our support team will not be disclosed to any third party without your written consent, in accordance with the 100cic Privacy Policy.
Answers to the most frequently asked questions from our members about responsible gaming at 100cic.