100cic Privacy Policy — Your Data, Our Responsibility

100cic is committed to protecting the privacy of every individual who interacts with our platform. This Privacy Policy has been crafted in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and outlines our responsibility in handling personal information in a transparent, accountable, and secure manner.

As an online betting platform operating for users in Malaysia, we understand that your trust is our most valuable asset. Every decision we make regarding personal data always prioritises your interests and privacy as a member.

This policy applies to all information collected through the 100cic.win website, our mobile app, and any written or electronic communications between you and our platform. If you have any questions after reading this policy, our support team is ready to help.

We collect various categories of information depending on how you interact with the 100cic platform. Below is a summary of the types of data we collect and the purposes for collecting them:

We may also collect information you provide voluntarily, such as feedback through satisfaction surveys or during live chat sessions with our support team. This information is used solely to improve our services.

Every piece of data we collect has a clear and legitimate purpose. 100cic uses your personal information for the following purposes:

• Managing your account — Processes registration, verifies identity, and allows you to log in to the platform securely.
• Processing transactions — Facilitates deposits, withdrawals, and all financial transactions related to your account.
• Providing customer support — Helps resolve inquiries, complaints, and technical support requests more effectively.
• Enhancing platform security — Detects and prevents fraudulent activity, money laundering, and cybersecurity threats.
• Complying with legal obligations — Fulfills reporting requirements to regulatory authorities when necessary.
• Sending marketing communications — Keeps you informed about promotions, bonuses, and platform updates — only if you have consented to receive them.
• Improving user experience — Analyzes usage patterns to make the platform more intuitive and enjoyable.
• Supporting responsible gaming — Monitors wagering patterns to identify members who may need self-control support.

We will not use your data for any purpose other than those stated above without first obtaining your renewed consent.

100cic does not sell or disclose your personal data to third parties for commercial purposes. However, there are limited situations where we may need to share your information with trusted third parties:

• Payment service providers — Financial institutions and payment gateways that assist in processing your deposits and withdrawals. They are bound by strict confidentiality agreements.
• Game software providers — Gaming technology companies whose platforms we utilize. They receive only the minimum data required for game operations.
• Cloud service providers — Cloud hosting and data storage providers we use to store information securely, subject to comprehensive data protection agreements.
• Regulatory authorities — When required by law or court order, we are obligated to disclose certain information to law enforcement agencies or relevant authorities.

The 100cic website uses cookies and similar tracking technologies to enhance your browsing experience. The following are the types of cookies we use:

• Essential Cookies — Required for core platform functions such as login sessions and security. These cookies cannot be disabled as the platform cannot function without them.
• Performance Cookies — Collects information about how you use our platform (such as most frequently visited pages) to help us improve our services. All data is collected anonymously.
• Functional Cookies — Allows the platform to remember your preferences such as language, display settings, and login details for future sessions.
• Marketing Cookies — Used to display promotions relevant to your interests. You may opt out of these cookies through your browser settings.

You can manage or delete cookies through your internet browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of our platform.

100cic retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by law. General data retention guidelines are as follows:

• Active account data — Retained for the duration of your active account on the platform.
• Closed account data — Retained for 5 years after account closure to comply with legal and financial audit requirements.
• Financial transaction records — Retained for a minimum of 7 years in line with financial reporting and anti-money laundering (AML) requirements.
• Support communication logs — Retained for 2 years for reference in the event a dispute arises.
• Marketing data — Retained until you withdraw consent or submit a deletion request.

Upon expiry of the retention period, data will be securely deleted or anonymised using methods that comply with industry standards.

Under Malaysia's PDPA and 100cic's privacy policy, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our support team via live chat or email. We will process your request within 30 days from the date of receipt. For complex cases, this period may be extended up to 60 days with prior notification to you.

The security of your personal data is the absolute priority of 100cic. We implement multiple layers of technical and organisational protection to prevent unauthorised access, loss, or disclosure of data:

• End-to-end encryption for all communications between your device and our servers using the latest TLS 1.3 protocol.
• Two-factor authentication (2FA) available and encouraged for all accounts as an additional layer of security.
• Round-the-clock monitoring by our cybersecurity team to detect and respond to any threats in real time.
• Penetration testing (penetration testing) is conducted periodically by independent third parties to identify and address any vulnerabilities.
• Tiered access control — only authorized personnel are granted access to sensitive data, and every access is recorded in an audit log.
• Periodic data backups stored in a separate secure location to ensure data can be recovered in the event of a technical incident.

The 100cic platform is exclusively for individuals aged 18 years and above. We do not knowingly collect or process personal data from minors.

Should we discover that personal data of underage children has been collected without our knowledge, we will take immediate steps to delete that information and close the associated account. If you believe a child has registered on our platform, please contact us immediately so that appropriate action can be taken.

100cic reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any amendments will be posted on this page along with the new effective date.

For significant amendments that affect how we handle your personal data, we will send a notification via your registered email or through an in-platform notice at least 14 days before the changes take effect.

Your continued use of the 100cic platform after any amendments are published constitutes your acceptance of the updated policy. If you do not agree with the amendments, you have the right to close your account before the effective date.

If you have any questions, concerns, or wish to exercise your rights as a data subject, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 via the chat button on the 100cic platform — the fastest way to get an immediate response.
• Email: [email protected] (displayed as text only)

For more information on the platform's terms of use, please refer to Terms and Conditions page ours. For responsible gaming guidance, visit Responsible Gaming page.